2026
G. S. — 5 of 5 stars
City of Tempe
Unicorn Vending — magic, honestly
I don't know how they do it, but the machines here are always stocked. The moment something runs low, they're there restocking it — it honestly feels like magic. Every time I walk up expecting an empty slot, there's the snack, just waiting. It reminds me of Harry Potter when the food would just appear at the table. Five stars for keeping everything full and never letting me down.
Response from Unicorn Vending
Thank you. We appreciate your feedback and your sense of humour. I thoroughly enjoy it. We have systems in place that let us see in real time what each machine needs. In a sense, it is like magic. Thank you for your time and your business.
J. W. — 5 of 5 stars
City of Tempe
Our facility is open twenty-four hours a day, three hundred sixty-five days a year. There are times late at night when the machines stop working, and no matter the time, when I’ve had to reach out, Michael responds within an hour. At times he’s even come out that very night to fix the machines and provide me the product that I was missing. Thank you, Michael, for your support and for keeping our machines well stocked and well maintained.
Response from Unicorn Vending
Thank you. Keeping your machines stocked and helping when you need us is our priority. We appreciate your feedback and the opportunity to serve your facility.
J. B. — 5 of 5 stars
City of Scottsdale
Without getting too personal, my life has been kind of rough lately. But when I see Michael out there filling machines, making sure they're clean, and doing it all with his eyes closed since he's blind, it's so amazing. It gives me so much encouragement and helps me be inspired for my own life. Not only does he make sure the machines are filled and clean and his employees do the same, but he also helps me in my own personal life. Thank you for your inspiration.
Response from Unicorn Vending
Thank you. Your words mean a great deal. We're grateful to serve you and to be part of your day.
R. M. — 5 of 5 stars
City of Tempe
I requested a new item to be placed in the facility's snack machine. I received a kind response from the owner and, within a week later, the item I requested had been placed into the machine. I not only felt like I was listened to, but that I mattered and was respected.
Response from Unicorn Vending
Thank you. We're glad you reached out with your request, and we're happy we could get it stocked quickly. We appreciate your feedback, and the chance to serve you better.
Anonymous — 5 of 5 stars
City of Tempe
Seeing Mr. Mike personally service and stock the machines is truly inspiring. The care, skill, and dedication he brings to his work leave a lasting impression, especially knowing he does it with no vision. I appreciate the time and effort he puts into keeping machines fully stocked. His commitment encourages me to bring that same pride and determination to what I do.
Response from Unicorn Vending
Thank you so much for the kind words. All I can do is strive to be the better me that I can be every day.
T. M. — 5 of 5 stars
City of Scottsdale
I will say that this company handled my sarcasm very well. I was very upset that my product didn’t fall and I didn’t get my money, and I felt like I was being charged for something I didn’t receive. Although I was very angry and heated in the moment, Michael treated me with care and professionalism. He asked me, ‘Did you pay with cash or credit?’ I told him I paid with credit, and he explained that the machines have smart lasers that detect whether a product vended. Since I paid with credit, the money would automatically go back onto my card if the product didn’t vend. The money was refunded to my card within 72 hours. This made me feel very at ease and I apologize for the choice words that I used. Thank you, Michael, and thank you, Unicorn Vending, for providing our location with snacks and drinks.
Response from Unicorn Vending
It was a pleasure speaking with you on the phone, and I thank you for taking the time to write a review. Reviews sincerely mean a lot to us. We appreciate you and your business.
M. W. — 5 of 5 stars
City of Scottsdale
In spite of the machine leaking and causing a mess, when I called the company, Michael came out personally and cleaned up the mess and placed a tray under the machine to stop the water from spreading all over the floor. The machine was then fixed and in working order. Thank you, Michael, for the service you provide and for being timely in your responses. I put this as a five star because of the great customer service that we received.
Response from Unicorn Vending
Thank you. I appreciate your patience and am glad I could get the issue resolved promptly. Thank you for your business.
2025
A. J. — 5 of 5 stars
City of Tempe
My favorite chips are more available now than they used to be. Thank you. This makes my day better.
Response from Unicorn Vending
We’re glad we can make your day better! We have systems in place to see what the machines need in real time. If there’s ever an outage, please let us know.
R. H. — 5 of 5 stars
City of Fountain Hills
The drink machine was clean and had a very wide selection of drinks that looked refreshing. I had a hard time choosing which one to pick. Thank you so much for providing a very accommodating service.
Response from Unicorn Vending
We appreciate your feedback and the opportunity to serve your location!
R. R. — 4 of 5 stars
City of Tempe
The machine seems to be stocked more regularly. I would still like another choice for flavored water, please.
Response from Unicorn Vending
Thank you! We’ll consider your suggestion as we review the selection.
C. R. — 5 of 5 stars
City of Tempe
I reported a payment problem and was able to get my refund back. Thank you for making this such an easy process.
Response from Unicorn Vending
Our pleasure! We’re glad we could help and make the refund process easy for you.
F. G. — 5 of 5 stars
City of Scottsdale
It is nice to see that a company is servicing the machine before the machine is empty. My favorite snacks are always in stock.
Response from Unicorn Vending
Thank you for taking the time to share your kind words! We’re happy you’re enjoying your favorite snacks and look forward to continuing to serve you.
R. J. — 2 of 5 stars
City of Scottsdale
It was a busy afternoon here and the machine is completely out of water. Help!
Response from Unicorn Vending
Please text your exact location to the number listed on our Contact page so we can send a team member out. We hope to arrive before you leave and get you a nice cold bottle of water!
2024
D. D. — 5 of 5 stars
City of Scottsdale
When I reached out to this company for a refund, I did not expect such a quick response. I heard back from the company within an hour and it was after eight thirty at night. Would highly recommend this company.
Response from Unicorn Vending
Thank you so much for your feedback. It truly makes my day to hear of satisfied customers.
B. B. — 5 of 5 stars
City of Scottsdale
Michael handles himself in a very professional manner. When reaching out for service calls or product suggestions, he handles himself in a very productive way. And the contest that he ran really truly made me feel valued as a customer, since I have never won anything in the past.
Response from Unicorn Vending
Thank you so much for your feedback. It truly makes my day to hear of satisfied customers.
L. J. — 5 of 5 stars
City of Tempe
I really had my heart set on the Snickers. When I got to the machine, the person right before me got the last one. When I reached out to the company, because I was hangry, I really didn’t know why I was reaching out, but I did. And to my surprise, the owner reached back out and told me that he would resolve it. The very next day, there was two rows of Snickers. And he even dropped a Snickers off at my desk. Definitely recommend Unicorn Vending. Michael treats his customers as if they were family.
Response from Unicorn Vending
Thank you so much for taking the time to meet with me. It was a pleasure, and I look forward to serving your vending needs for years to come. Please let me know if there’s anything else we can do to provide you with outstanding customer service in the future.
D. J. — 2 of 5 stars
City of Tempe
Each time I come to the machine to get my Popcorners, they’re always out of stock or someone gets there right before me. There’s just not enough in the machine to provide good service.
Response from Unicorn Vending
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience. We will address this as soon as possible and add an extra row of PopCorners to help keep your favorite snack available. As a gesture of our commitment to you, I would also like to personally deliver a complimentary bag of PopCorners. Please use our contact form to share your office location and a convenient time for delivery. Thank you for giving us the opportunity to make this right.
T. M. — 5 of 5 stars
City of Scottsdale
I always look forward when the Unicorn Vending team comes in to service the machine. They’re so professional. So polite. And always have the facility in mind when they’re servicing. You can barely tell. Thank you, Unicorn Vending, for being such a great asset to our facility.
Response from Unicorn Vending
Thank you so much for your feedback. It truly means the world to us.
J. S. — 5 of 5 stars
City of Phoenix
Since Unicorn Vending has taken over the micro market here on the base, we do not have expired food items, which is such a blessing. Always have fresh food and refreshing drinks. Thank you so much for all your hard work.
Response from Unicorn Vending
Thank you. We’re proud to keep your micro market fresh and appreciate your support.
L. S. — 5 of 5 stars
City of Paradise Valley
It was a very hot day and we were out at Echo Canyon Hiking Trail and the water was all sold out. When I reached out to the company, to my surprise, they brought an ice chest out full of water free of charge for the inconvenience. We were out there for an event, so we were going to be out there for a long time. Not only did he bring this out, but the machine was fully stocked as well. Really appreciate this company and how they treat their customers.
Response from Unicorn Vending
Thank you for reaching out and giving me the opportunity to help. It was a pleasure meeting you, and I sincerely apologize for the inconvenience. I hope you and your team enjoyed the complimentary snacks and water. We’re working on telemetry to monitor stock levels in real time and help prevent future shortages. We truly appreciate the opportunity to serve you.
Respectfully,
Michael
Unicorn Vending
